Effective Date: September 16, 2025

At 360 Road Rules, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or book lessons. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with 360 Road Rules, we may collect:

• Personal Information: Name, phone number, email address, city, and any details you provide through our booking forms, contact forms, or direct messages.

• Booking Information: Lesson type (G2, G, or refresher), preferred lesson dates/times, instructor preferences, and location for pick-up or drop-off if applicable.

• Payment Information: While we do not store credit card numbers, we may collect payment details if you choose e-transfer or other approved payment methods.

• Communication Records: Copies of messages, emails, or notes from phone calls regarding scheduling, lesson feedback, or policy discussions.

• Website Data: Non-identifiable information such as browser type, device, IP address, cookies, and usage analytics to improve site performance.

2. How We Use Your Information

We use your personal information to:

• Confirm, schedule, and manage your driving lessons.

• Communicate important updates such as traffic delays, cancellations, or policy reminders.

• Provide personalized progress feedback and lesson summaries when appropriate.

• Improve our website, communications, and overall customer experience.

• Share updates about new services, promotions, or policy changes (you may opt out of marketing emails anytime).

• Comply with legal, regulatory, or insurance obligations.

3. How We Protect Your Information

We take reasonable steps to safeguard your data:

• Access to personal information is limited to authorized staff only.

• Payments are processed securely via trusted providers (e-transfer or approved platforms).

• All communication records are kept confidential.

• Our website uses SSL encryption to protect data transmitted online.

• We regularly review and update our data protection practices.

Please note: No online system can guarantee 100% security, but we are committed to using industry-standard methods to protect your data.

4. Sharing Your Information

We respect your privacy and will never sell or rent your information. We may share your personal data only in the following circumstances:

• Legal Requirements: If required by law, regulation, or valid legal process.

• Service Providers: With third-party providers who help operate our website, scheduling, or communications. These providers are required to keep your data secure and confidential.

• Business Transfers: In the unlikely event of a business reorganization, merger, or transfer, personal information may be included as part of the transferred assets.

5. Cookies & Tracking

Our website may use cookies, pixels, or similar technologies to:

• Improve your browsing experience.

• Track site usage and performance for analytics.

• Customize and improve advertising campaigns.

You may disable cookies in your browser settings, but some features of our site may not function properly without them.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.

• Request corrections if your details are incomplete or inaccurate.

• Request deletion of your personal data, where legally possible.

• Withdraw consent for marketing communications at any time.

To make a request, please email us at [email protected]. We may require proof of identity before completing certain requests.

7. Data Retention

We only keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our policies.

• Booking and communication records may be retained for up to 2 years.

• Payment records are retained as required by law for accounting purposes.

• After the retention period, data is securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy from time to time. When we make changes, the “Effective Date” will be updated, and the new policy will be posted on our website. We encourage you to review this page periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

📧 Email: [email protected]

📍 Location: Hamilton, Ontario